Shipping
What are your delivery times?
Mayheath clients’ benefit from one of the fastest shipping times which usually takes around 1-3 days. If your order takes longer than that, please contact us at office@mayheath.com where we can support your concern.
How much will shipping cost?
Shipping prices are calculated based on the geographical location from where you place your order. As we have a deposit in Romania, shipping costs 20 RON. Shipping outside Romania costs 90 RON.
Can you provide worldwide shipping?
Yes, we can. Any country in the world can receive our products with a low shipping price.
How can I return a product?
You can ask for a return here.
My Order
How can I cancel my order?
As much as we’d like you to receive our products, you can cancel your order via the customer assistant available on the website or via e-mail at office@mayheath.com. Just write your order number and ‘CANCEL’ next to it.
What if I receive the wrong product?
We carefully pack every order to ensure mistakes are not made. However, if you believe you received the wrong product, please contact our customer service either on the website or via e-mail at office@mayheath.com
Do you offer exchanges for faulty items?
Mayheath is in charge of any faulty or defect items. We offer free exchange for any product that is defect.
Product
How do I return my product?
We’ve made returns easier than ever before! Complete the return form on the website, including your name and your order number and we will print your pack slip in order to easily return any item.
How do I care for my product?
Although all Mayheath items are water-resistant, we recommend not using chlorine on them or any other substance that may affect the metal (such as pool-swimming).
Do you offer extended warranties?
We have a 14-day return policy. If your product is faulty, defect or you simply do not want it for any reason, we can exchange or refund your money back within 14 days starting the day you received your order.
